Be more than a software vendor

When City, University of London issued tender documentation for a new digital survey platform, the institution needed to transition from paper to fully online for delivery of module evaluations.

Requirements included integrations with other business-critical systems such as MoodleTribal’s SITS and the university’s Integration Hub.  Additionally, City needed the survey solution to provide automated data input/export, bespoke and aggregated reporting and required the successful vendor to support strategies that would improve survey completion rates

From a technical perspective, evasys could easily meet all requirements. But evasys isn’t just a technical provider, we are a solution partner. Even before successfully winning the tender, evasys went the extra mile to ensure complete understanding of requirements and expected outcomes.

Become a trusted partner

evasys invested a significant amount of time in evaluating City’s requirements before the tender response was due, enabling the provision of a thought-out and thorough response, addressing all requirements from the tender documentation and providing different solution options as needed.

Managing expectation and preparing for implementation are part of the tender process at evasys, and with City aiming to achieve significant enhancements in functionality, performance and service levels it was critical to keep communication lines open before, during and after the tender process.

When implementing evasys, the team talks with as many stakeholders as possible and attends every meeting that they can.  Initial requirements were reviewed and ideas for improvement to academic and business processes – based on our experience of implementation at many other universities – was provided. We advised on best practice and devised workarounds wherever there was a challenge, and we work closely with our clients throughout implementation and beyond, as a trusted partner for life.

Make a difference

City, University of London has ended up with a configured solution that delivered to their expectations.  They were supported every step of the way by the evasys team, and we will continue to support them as their module evaluation system iterates over time.

“Both before we formally appointed evasys and in particular since work commenced, we have received excellent service and support from the team.  The timescales have been extremely challenging, but the advice and guidance on how to approach implementation, responsiveness to queries and flexibility as the City team develop knowledge and understanding of the system has been really helpful.  Working in partnership with Bruce and the team at evasys, we have been able to configure the system’s evaluation and reporting functionality to best suit City’s requirements, which will benefit our student experience.” 

Helen Fitch, Assistant Registrar (Quality), City, University of London

“Our professional colleagues are really pleased with the dashboards in particular and, going forward, I think they will appreciate the flexibility the Survey Creator will give them, as they will no longer be dependent on Central Admin to print forms for them. Our academics have commented that they have found the Quantitative Analytics tool very helpful.” 

Malgo Chrzan, Quality & Standards Officer, City, University of London

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