Why aren’t more universities using Net Promoter Score NPS as a key metric? I speak with professional services staff and academic leaders in higher education across the UK and Ireland on a daily basis. We cover a multitude of topics, including current challenges around success metrics and enhancing student engagement.
About Bruce JohnsonBruce Johnson is the Managing Director at EvaSys and has 20+ years of experience working within both large and small UK universities, including 14 years heading Student Systems at a Russell Group University.
A career in Higher Education and a keen interest in the student experience means that I routinely set aside time to keep myself informed of sector developments and opinions on keeping the student voice front of mind.
Since the UK Government’s address on 10th September to Universities UK members that covered, amongst other things, news of a “wholesale review” of the National Student Survey (NSS), I’ve been keeping a keen eye on commentary, as the subject of student feedback is very close to my heart.
As universities look to better utilise the rich data captured from course and module evaluation, the exigency of closing the student feedback loop cannot be emphasised enough - By Bruce Johnson, EvaSys Managing Director