Blog

Why aren’t more universities using Net Promoter Score NPS as a key metric? I speak with professional services staff and academic leaders in higher education across the UK and Ireland on a daily basis. We cover a multitude of topics, including current challenges around success metrics and enhancing student engagement.

Closing the student feedback loop at module level is a highly effective way to enable that two-way communication between student and institution – and, of course, provide a constructive framework to enable lecturers to reflect on and enhance their practice.

It’s pretty clear why it’s important for colleges and universities to have robust module evaluation in place – feedback from students on teaching, learning, wellbeing and overall course satisfaction has never been more important.  But how does module evaluation fit into the bigger picture in further and higher education?

Since the UK Government’s address on 10th September to Universities UK members that covered, amongst other things, news of a “wholesale review” of the National Student Survey (NSS), I’ve been keeping a keen eye on commentary, as the subject of student feedback is very close to my heart.

It has never been more important to hear students' voices as early as possible into module delivery, and to support their well-being. A short, sharp Student Pulse Survey will enable Module Leaders, Departments and the University to make early adjustments. It can also be used to identify levels of student engagement and wellbeing, to enable proactive connection and support where needed.