I was thrilled when, following a competitive tendering process City, University of London, re-appointed EvaSys to deliver its module evaluations, transitioning from paper to fully online.
It’s a point of principle to me that EvaSys is so much more than just a software vendor – we are a trusted partner with the same goals and objectives as the institutions we work with. Being appointed to provide a new digital survey platform for City underlined why that principle is so important in practice.
The Human Touch
It’s such a common phrase that it’s almost become a trope in itself, but it’s true, people want to buy from (and work with) people. Even the shiniest, most effective software solution needs a personable, knowledgeable team to provide human to human discourse and understanding. At EvaSys, this is where we really excel.
I shudder to ever think that EvaSys could be seen as a faceless corporate entity, with the principal aim of selling software and moving on to the next. As somebody who worked for more than twenty years in universities large and small – and heading up Student Systems for fourteen of those – I had plenty of experience with those kind of software vendors – love-bombed during the sales process, practically ghosted once the invoice was paid.
Now that I am responsible for a software company’s services, our modus operandi is very different.
The Extra Mile
When it comes to tenders, we ensure that we fully understand all the varying institutional requirements, and it was no different with City; we invested significantly in evaluating City’s requirements before the tender response was due.
Clearly, this enables us to provide a thought out, thorough tender response addressing all requirements sought in the tender documentation and providing different solution options as appropriate. We want our customers to have the very best solution for their needs, and we want to manage expectations and prepare for implementation as part of the tender process.
City aimed to achieve significant enhancements in functionality, performance and service levels for their module evaluation system. Requirements included integrations with other business-critical systems such as Moodle, Tribal’s SITS and the university’s Integration Hub. Additionally, City needed the survey solution to provide automated data input/export, bespoke and aggregated reporting and required the successful vendor to support strategies that would improve survey completion rates.
Technically, EvaSys can achieve all of this. What made the difference was the support we offered, harnessing all our experience in implementing these kinds of solutions in more than 60 other UK universities – and, of course, I contributed my experience of managing both SITS and EvaSys within an institution and asking those challenging questions around business requirements and operational implementation.
When implementing EvaSys, we talk to as many stakeholders as possible. We attend every meeting we can. We review the initial requirements and provide ideas for improvement to academic and business processes. We advise on best practice. We devise workarounds when there is a challenge. We hold our clients’ hands right through implementation and beyond. We are a partner for life. And we really do go the extra mile.
City, University of London has ended up with a configured solution that delivered to their expectations. They were supported every step of the way by the EvaSys team, and we will continue to support them as their module evaluation system iterates over time.
And it’s not just me that thinks that EvaSys offers added value as a trusted partner, here’s what Helen Fitch, Assistant Registrar (Quality), at City had to say:
“Both before we formally appointed EvaSys and in particular since work commenced, we have received excellent service and support from the team. The timescales have been extremely challenging, but the advice and guidance on how to approach implementation, responsiveness to queries and flexibility as the City team develop knowledge and understanding of the system has been really helpful. Working in partnership with Bruce and the team at EvaSys, we have been able to configure the system’s evaluation and reporting functionality to best suit City’s requirements, which will benefit our student experience.”
Reporting on early use of the new EvaSys solution, Malgo Chrzan, Quality & Standards Officer, added:
“Our professional colleagues are really pleased with the dashboards in particular and, going forward, I think they will appreciate the flexibility the Survey Creator will give them, as they will no longer be dependent on Central Admin to print forms for them. Our academics have commented that they have found the Quantitative Analytics tool very helpful.”