What if the problem with student feedback isn’t the feedback, but the gaps around it?
Most institutions put considerable time, thought and effort into listening to their students. Surveys go out, data comes in, teams analyse the findings and people work hard to turn insight into improvement.
But good intentions and good systems are not always the same thing. Governance, staff engagement and student engagement can all too easily operate on separate tracks and it’s in the gaps between them that valuable insight, action and impact can get lost.
Connecting the student feedback ecosystem
Framed around a diagnostic framework developed by evasys and Wonkhe, Mind the Gap will explore three essential and interconnected pillars of an effective student feedback ecosystem; governance, staff engagement and student engagement.
Opening with a keynote from Debbie McVitty, Editor at Wonkhe, the day will combine sector perspective with practitioner-led sessions exploring how institutions can make each part of the ecosystem stronger and, crucially, connect them more effectively.
A closing keynote will draw the strategic threads together through the lens of TEF and the student voice, considering what an intentional approach to feedback means for institutions now and in the future.
Three pillars. One connected approach.
What are we asking students, when are we asking it – and why?
Explore how institutions can build confidence in their survey systems, establish clear principles for good practice and ensure feedback activity is aligned with wider institutional priorities and student success.
How do we move from staff having access to student feedback to actively using it?
We’ll look at the role of leadership, the barriers that prevent insight becoming action and the cultural conditions that enable staff to engage meaningfully with feedback and deploy it to improve the student experience.
What does meaningful closing the loop really look like?
Explore how institutions can build genuine partnership with students and Students’ Unions, making communication and action an integral part of the feedback ecosystem rather than something bolted on at the end.
Who should attend?
Confirmed Speakers
Dr Debbie McVitty
Editor, Wonkhe
Professor Mark Peace
Academic Director King’s Experience, King’s College London
Dawn Kemp
Head of Education Services, University of Leicester
Emily Chapman
Student Experience Officer, SOAS University of London
Steve King
Associate PVC (Education & Students), University of York
Daniel Robson
Associate Director (NSS and PTES Strategy), KCL
Dr Helena Lim
Academic Lead, evasys
Professor Liz Jones
Professor Ciaren Graham
Dean of Education, Faculty of Medicine, Health and Life Sciences, Queens University Belfast
Nadine Curtis
Dr Emily McKintosh
Zena Rittenhouse
Join us in London – or online
Mind the Gap is a single-track hybrid event, where delegates can join us in person at King’s College London or participate online via Microsoft Teams.
In-person delegates will also have the opportunity to continue the conversation with peers over lunch and informal networking after the formal programme concludes.
Join evasys, Wonkhe and colleagues from across UK higher education for a day focused not simply on gathering more student feedback, but on creating the conditions that allow feedback to make a genuine difference.
Please complete the form and select whether you would like to attend in person at King’s College London or online via Microsoft Teams.
Mind the gaps. Connect the system. Make student feedback count.
Join us on 4 November to explore what a more intentional, connected and effective student feedback ecosystem could look like for your institution.
