University of Sussex and evasys – Partnership, Pace and Delivery

The University of Sussex had long recognised the need to overhaul its student evaluation process. The previous system relied heavily on manual data work, creating unnecessary burden on staff. There was also confusion for students – surveys required multiple clicks, sometimes leading to drop-offs and valuable student voices were being lost.

University of Sussex Logo

The University's goals were clear:

  • Increase response rates to capture a truly representative student voice

  • Streamline the experience for students and staff alike

  • Close the feedback loop to improve engagement and NSS outcomes

  • Gain management insights aggregated across organisational structures and academic units

  • Find a solution that was quick to implement, low-risk and fit for the future through a supplier that would deliver what they said they would

After explorations with other suppliers, Sussex turned to evasys – a provider with a proven track record in the UK HE sector that is renowned for value-added service and a partnership approach to delivery and ongoing support.

The Challenge:

Sussex had set an ambitious timeline to see results. In February 2025, they put down the challenge of delivering real improvements in critical surveys in five weeks. So, the institution needed a supplier who could move fast without compromising on quality.

Internal teams were stretched, IT resources were limited and time was tight. evasys provided a PCR-compliant procurement route through a Softcat Framework Agreement, enabling Sussex to move quickly and with confidence.

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evasys Customers

LIPA case study featured B European University Cyprus case study featured 1 Napier university evasy customer University of Hull City University of London EvaSys customer Teesside university case study featured

The evasys solution:

Sussex selected evasys because it offered:

  • Turnkey delivery: pre-configured systems, template communications and end-to-end testing

  • Sector expertise: managers who have worked at the coalface in higher education

  • Collaborative partnership: best practice guidance, unlimited orientation sessions and joint training with Sussex staff

  • Resource-light implementation: minimal IT involvement required, easing internal pressures

Discover how the University of Sussex and evasys partnership streamlined student evaluation

From the very first day, evasys produced a project plan and ran bi-weekly progress meetings. This proactive approach ensured every milestone was hit.

Implementation Timeline

14 Feb

Initial conversation and quotes prepared

28 Feb

Agreement to proceed

3 Mar

Solution deployed (within 1 day)

10 Mar

All integrations deployed

24 Mar

First surveys launched across the university

Results:

The outcomes were immediate and impressive:

  • Response rates more than doubled, representing a more than 100% increase compared to previous surveys
  • Staff found the system easy to use, promoting higher engagement
  • Academic leaders had immediate access to response rates and organisational insights
  • Students enjoyed a more intuitive, streamlined experience
  • Stakeholders reported only positive feedback – described as “unheard of” during new system implementations
+100%

The improved data quality and higher participation have laid strong foundations for future evaluation cycles, including plans to close the feedback loop with students and further embed survey processes.

What University of Sussex said 

We felt very ‘held’ by the evasys team. They were exceptionally responsive and worked through every detail to meet our objectives.”

University of Sussex LogoProfessor Graeme Pedlingham, Deputy PVC for Student Experience, University of Sussex

They really did go above and beyond to support us. Nothing was too much trouble, and it was a real partnership, not just a transactional supplier-client relationship.”

University of Sussex LogoJayne Aldridge, MBE, Director for the Student Experience, University of Sussex

Conclusion

The University of Sussex’s experience shows that when speed meets expertise, transformative results follow. evasys delivered a solution that was on time, on budget and exceeded expectations – a testament to the value of choosing a supplier who understands the unique challenges of higher education and is willing to go the extra mile to deliver.

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