University of Sussex partners with evasys to transform student evaluation in just three weeks

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The University of Sussex has partnered with evasys, the leading provider of student evaluation solutions, to deliver a rapid and seamless rollout of its new survey and insight solution – achieving full implementation in just three weeks.

The institution needed to replace the existing, manual system with a more efficient, digital platform that would not only gather feedback and provide aggregated data reporting, but could also be used as a catalyst for improving student engagement and response rates, increasing module leader engagement, closing the feedback loop with students, providing academic leaders with key insights and, ultimately, enhancing NSS results.

Sussex set an ambitious timeframe for implementation, and required their supplier to move at speed, integrate effortlessly and actually deliver, without adding unnecessary workload to stretched internal teams. evasys was able to meet this demand through its deep understanding of UK higher education, complete solution, turnkey deployment model and low-risk Public Contracts Regulations (PCR)-compliant procurement. The latter was achieved through a direct award via one of evasys partner Softcat plc’s Framework Agreements.

Rapid deployment, minimal impact on institutional resources

From first contact six weeks ahead of survey launch, to approval to proceed three weeks ahead of survey launch, evasys deployed the full system, including integrations, with minimal workload placed on the Sussex IT teams. The application was live within a day of agreement and staff were supported with unlimited user orientations.

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A project plan was made available to Sussex staff on day one, with bi-weekly meetings held with key academic and professional services leads over the course of the implementation and launch. The project was actively managed by Glenda Saint John who, given her experience of working in higher education and managing multiple implementations, brought a wealth of advice and recommendations for a smooth process and delivery.

Results that deliver on objectives

The rollout has already achieved over 100% increase in response rates, and has been met with overwhelmingly positive feedback from stakeholders. Students benefit from a more streamlined experience, while academic and professional services staff now have an intuitive system that saves significant time and delivers insights at individual module level, as well as aggregated across organisational structures and academic units.

Jayne Aldridge MBE, Director for the Student Experience at University of Sussex, said:

evasys really did go above and beyond to support us. Nothing was too much trouble, and it felt like an effective partnership, rather than a transactional supplier-client relationship. The evasys platform is very good, low-risk and cost effective, and the team there provide so much added value through support and sector experience. The evasys team did exactly what they said they would and on time, which is all you can really ask for.”

Jayne Aldridge, University of Sussex
University of Sussex partners with evasys to transform student evaluation in just three weeks

University of Sussex

Professor Graeme Pedlingham, Deputy PVC for Student Experience at University of Sussex, commented:

We felt very ‘held’ by the evasys team. They were exceptionally responsive and worked through every detail to meet our objectives. In terms of the evasys platform, we really only heard positive things from staff – which, with a new tool, is pretty rare!”

Professor Graeme Pedlingham, University of Sussex

A true understanding of higher education

This successful collaboration highlights the advantages of working with suppliers who truly understand higher education.  The evasys resource-light implementation model and HE expertise ensured Sussex could meet critical deadlines without compromise.

Bruce Johnson, Managing Director at evasys, concluded:

At evasys, we pride ourselves on being more than just a technology provider –  we’re a partner to the institutions we work with. Our team brings decades of higher education experience, so we understand the pressures, the academic calendar and the need to deliver without disruption. The Sussex project is a perfect example of what we do best: collaborating closely, moving quickly and going above and beyond to help our customers achieve their goals.”

Bruce Johnson MD EvaSys UK closeupBruce Johnson, Managing Director, evasys

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